Refund and Returns Policy

At Zayraz.pk, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not satisfied with your order, our refund and returns policy provides you with a convenient and transparent way to handle your concerns. Please read the policy details below:

1. Eligibility for Returns:

• Products must be returned within 7 days of the delivery date.
• Items must be in original, unused condition, with all tags, packaging, and labels intact.
• Discounted or sale items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

2. Non-Returnable Items:

The following products are non-returnable:

• Customized or personalized products
• Perishable goods
• Undergarments, swimwear, and other hygiene-sensitive items
• Any item not in its original condition or that is damaged or missing parts for reasons not due to our error

3. Return Process
To initiate a return:

1. Contact our Customer Support team at info@zayraz.pk within 7 days of receiving your order.
2. Provide your order number and details of the product you wish to return.
3. Once approved, you will receive instructions on how to send your item back to us.

Please Note: The customer is responsible for the shipping costs associated with returning the item, unless the product is damaged or defective upon arrival.

4. Refunds:

Once your return is received and inspected:

• You will be notified via email regarding the status of your refund.
• If approved, the refund will be processed within 5-7 business days, and the amount will be automatically credited to your original method of payment.
• If you have not received your refund within the specified time, please check with your bank or payment provider first, as it may take some time before the refund is officially posted.

5. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, contact us at info@zayraz.pk
 and provide details of the issue.

6. Late or Missing Refunds

If you haven’t received a refund yet:

• Double-check your bank account or credit card statement.
• Contact your bank or credit card provider, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at Email: info@zayraz.pk

7. Cancellations:

Orders can only be canceled within 24 hours of placement. After this period, the order may have already been processed and dispatched.

8. Contact Us:

If you have any questions about our Refund and Returns Policy, feel free to contact us:
Email: info@zayraz.pk
Phone: 03211115098
Address: Office no 1 Ground floor , Building 1A Ahbab Colony Near Canal view Orange Train Station, 54000, Lahore.

Thank you for shopping with Zayraz.pk. We value your trust and strive to provide you with the best shopping experience possible.